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Front Office Team Lead

2 months ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Marriott International, Inc. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.

Key Responsibilities
  • Process all guest check-ins, verifying guest identity and ensuring accurate account setup.
  • Secure payment prior to issuing room key and verify/adjust billing as needed.
  • Compile and review daily reports/logs/contingency lists to ensure efficient operations.
  • Complete cashier and closing reports, balancing and dropping receipts as required.
  • Count and secure bank at beginning and end of shift, maintaining accurate records.
  • Obtain manual authorizations and follow all Accounting procedures to ensure compliance.
  • Notify Loss Prevention/Security of any guest reports of theft, maintaining a safe and secure environment.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience, preferably in a supervisory role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Strong problem-solving and analytical skills, with the ability to adapt to changing situations.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional guest experiences.
Preferred Qualifications
  • Supervisory experience in a hotel or hospitality setting.
  • Knowledge of hotel operations and management systems.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer

As a Front Office Supervisor at Marriott International, Inc., you will have the opportunity to work with a dynamic and experienced team, delivering exceptional guest experiences and driving business success. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.