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Front Office Team Lead

2 months ago

Dubai, Dubai, United Arab Emirates One&Only Resorts Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at One&Only Resorts. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our reception desk and providing exceptional guest service.

Key Responsibilities:

  • Reception Desk Management: Ensure that the daily reception desk operation is prepared and running efficiently, with all necessary resources and materials available.
  • Guest Arrival and Departure: Ensure that guest arrivals and departures are processed in a timely and courteous manner, with all necessary documentation and procedures followed.
  • Guest Service: Anticipate guest needs and address them in a refreshing, respectful, and polite manner, demonstrating a willingness to go the extra mile to exceed guest expectations.
  • Task Supervision: Supervise all tasks carried out by front office agents, ensuring that they are completed properly and to a high standard.
  • Confidentiality: Maintain the confidentiality of all guest information and resort operations.
  • Administration: Ensure that all relevant administration is up-to-date and accurate, including guest records and resort policies.

Requirements:

  • Proven experience in a front office supervisory role, preferably in a luxury resort environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Knowledge of resort operations and procedures, including front office systems and policies.