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Front Office Team Lead

2 months ago

Dubai, Dubai, United Arab Emirates Jumeirah Full time
About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality landscape with its unwavering commitment to excellence. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences, and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe, and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Front Office Team Lead to join Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

  • Manage the day-to-day activities of the team to ensure seamless operations and exceptional guest experiences.
  • Motivate and guide the team to achieve organizational and departmental goals, fostering a culture of excellence and teamwork.
  • Develop and implement a timeline to achieve targets, prioritizing tasks and resources to maximize efficiency and productivity.
  • Delegate tasks to team members, empowering them to take ownership and responsibility for their work.
  • Lead the team by example, demonstrating compassion, honesty, and integrity in all interactions.
  • Brief staff regarding duties before shift starts, ensuring they are up-to-date on all directives and expectations.
  • Compile and advise on duty rosters, ensuring adequate staffing and coverage.
  • Prepare reports and maintain accurate filing systems, providing valuable insights and data to inform decision-making.
  • Report operational problems, conflicts, incidents, or irregularities to the Supervisor, highlighting any technical glitches or areas for improvement.
  • Deal with guests' enquiries and complaints professionally, recording relevant details and notifying the Supervisor.
About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Minimum 2 years' experience in Luxury Hotel Front Office, with a proven track record of success and leadership.
  • Knowledge of Property Management Systems (preferably Opera) and Stores Software, with the ability to adapt to new systems and technologies.
  • Proficient in Business Level English (Read/Write/Speak – Essential) with knowledge of an additional language (Desirable).
About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.