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Technical Support Specialist

2 months ago


Sharjah, Sharjah, United Arab Emirates Rotana Hotel sharjah Full time
Job Summary

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Rotana Hotel Sharjah. The successful candidate will be responsible for ensuring the usability of our hardware and software components, troubleshooting issues, and providing top-notch support to our users.

Key Responsibilities
  • Hardware and Software Installation

Install and configure hardware and software components to ensure usability and compatibility.

Troubleshooting and Repair

Identify and resolve hardware and software issues, and repair or replace damaged components as needed.

Electrical Safety

Ensure that electrical safety standards are met and maintained in our facilities.

System Upgrades

Upgrade our entire system to enable compatible software on all computers, and install and upgrade anti-virus software to ensure security at the user level.

Testing and Evaluation

Perform tests and evaluations of new software and hardware to ensure their quality and effectiveness.

User Support

Provide support to our users, being the first point of contact for error reporting and resolving technical issues.

Relationship Building

Establish and maintain good relationships with all departments and colleagues, ensuring effective communication and collaboration.

Backup Operations

Conduct daily backup operations to ensure the integrity and security of our data.

Technical Documentation

Manage technical documentation, ensuring that it is up-to-date and accurate.

Requirements

To be successful in this role, you will need to have a strong background in hardware and software engineering, excellent troubleshooting and problem-solving skills, and the ability to work effectively in a team environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.