Housekeeping Department Head
6 days ago
Job Summary:
The Housekeeping Department Head will oversee and coordinate all team members to ensure guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
Key Responsibilities:
- Lead and manage the Housekeeping team to achieve exceptional guest satisfaction and maintain high standards of cleanliness and maintenance of guest rooms and corridors.
- Develop and implement effective strategies to improve productivity, efficiency, and quality of service.
- Collaborate with Front Office and Engineering departments to ensure seamless operations and effective communication.
- Conduct regular inspections to ensure compliance with health and safety policies and hotel standards.
- Prepare and manage the department's budget, ensuring expenses are minimized and costs are optimized.
- Develop and implement training programs to enhance the skills and knowledge of team members.
- Monitor and analyze guest feedback and complaints, and implement corrective actions to improve service quality.
- Ensure all team members are properly trained and equipped to perform their duties effectively.
- Maintain accurate records and reports, and provide regular updates to the Rooms Division Manager.
- Identify and implement opportunities for cost savings and process improvements.
- Develop and maintain positive relationships with team members, guests, and other departments.
- Ensure all guest requirements are met and exceeded, and that all guest complaints are resolved promptly and professionally.
- Stay up-to-date with industry trends and best practices, and implement new ideas and initiatives to improve service quality and efficiency.
Requirements:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in Opera, Word, Excel, and PowerPoint.
- Knowledge of hotel operations and management principles.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Flexibility to work varied shifts, including evenings and weekends.
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