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Laundry and Housekeeping Department Head
2 months ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Accor-North & Central America. The successful candidate will be responsible for the administration and management of the Laundry and Housekeeping operation, ensuring the highest levels of guest service and maintaining the highest standards of cleanliness, maintenance, and safety.
Key Responsibilities- Operational Management: Assist in the administration and management of the Laundry and Housekeeping operation, ensuring seamless day-to-day operations and implementing effective solutions to improve efficiency and productivity.
- Guest Service: Ensure the highest levels of guest service through the application of all our hotels' core standards and standard operating policies, maintaining a positive and welcoming environment for our guests.
- Inspections and Quality Control: Conduct regular inspections of guest rooms to ensure the highest standards of cleanliness and maintenance are met, identifying areas for improvement and implementing corrective actions.
- Training and Development: Responsible for training supervisors and fulfilling training roles in the absence of the trainer, ensuring that all staff members have the necessary skills and knowledge to perform their duties effectively.
- Guest Complaints: Handle guest complaints and follow through on required actions, ensuring that all issues are resolved promptly and to the satisfaction of our guests.
- Team Management: Manage supervisors and ensure a productive and proactive work ethic is maintained, illustrating the importance of teamwork and collaboration to staff at all times.
- Special Projects: Involvement in special projects associated with the housekeeping and laundry scope of responsibilities, identifying opportunities for improvement and implementing effective solutions.
- Lost and Found: Ensure lost and found procedures are followed through accurately and consistently, maintaining a high level of accountability and transparency.
- Interdepartmental Collaboration: Maintain a close working relationship with the Engineering and Front Office departments, ensuring seamless communication and collaboration to achieve our goals.
- Profitability and Efficiency: Assist in maximizing hotel profitability by properly managing expenses, labor, and other material resources, identifying areas for cost savings and implementing effective solutions.
- Health and Safety: Be health and safety conscious and actively involved in maintaining a safe work environment, ensuring that all staff members are aware of and comply with all health and safety procedures.
- Inventory and Analysis: Organize and ensure accuracy of regular inventories and analysis of losses, identifying areas for improvement and implementing corrective actions.
- Scheduling and Planning: Assist in scheduling and planning of departmental rosters, departmental orientation, colleagues, and training schedules, ensuring that all staff members are aware of and comply with all scheduling and planning procedures.
- Fire and Safety Procedures: Understand and be aware of all fire and safety procedures as well as occupational health and safety, ensuring that all staff members are aware of and comply with all procedures.
- Staff Areas: Spot-check staff areas for cleanliness, ensuring that all areas are maintained to the highest standards.
- Adaptability and Flexibility: Must be able to work well under pressure in a fast-paced and constantly changing environment, being highly organized, career and result-oriented, with the ability to be flexible with hours, days of assignment, and additional duties.
- Liaison and Communication: In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly, ensuring that all contractors are aware of and comply with all hotel policies and procedures.
