Communication Skills Coach

3 weeks ago


Dubai, Dubai, United Arab Emirates Webhelp Full time

Job Summary

We are seeking a skilled Trainer On-site Iai Specialist to join our team at Webhelp. As a key member of our training team, you will play a crucial role in developing and delivering training programs that enhance the communication skills of our agents.

Key Responsibilities

  • Evaluation and Coaching: Conduct regular evaluations and coaching sessions with agents to identify areas for improvement in communication skills.
  • Performance Monitoring: Track and analyze agent performance in key performance indicators (KPIs) related to communication skills, providing feedback and coaching to improve performance.
  • Training Needs Analysis: Conduct regular training needs analysis to identify areas where agents require additional training or coaching.
  • Training Material Development: Design and develop training materials and curricula to support agent development.
  • Refresher Training: Conduct regular refresher training sessions to reinforce critical communication skills.

Qualifications

To be successful in this role, you will need:

  • Proficiency in English: You will need to be proficient or bilingual in English to effectively communicate with agents and other stakeholders.
  • Experience in a Similar Role: You will need at least 1 year of experience in a similar position, preferably in the BPO industry.
  • Open-Mindedness and Eager to Learn: You will need to be open-minded and eager to learn new things to stay up-to-date with industry best practices.

Preferred Qualifications

While not required, experience in BPO, particularly in the Fintech industry, would be a plus.

What We Offer

In this role, you will have the opportunity to work with a dynamic team at Webhelp and enjoy a range of benefits, including:

  • Full-time Indefinite Contract
  • Performance Bonus
  • Flexible Benefits through our MY Benefit Platform
  • Medical Subscription
  • Bring-a-Friend Bonus Opportunities
  • Fully Paid Training on the company and project
  • Career Development Programs, specialized courses, and language classes


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