Communication Skills Coach
3 weeks ago
Job Summary
We are seeking a skilled Trainer On-site Iai Specialist to join our team at Webhelp. As a key member of our training team, you will play a crucial role in developing and delivering training programs that enhance the communication skills of our agents.
Key Responsibilities
- Evaluation and Coaching: Conduct regular evaluations and coaching sessions with agents to identify areas for improvement in communication skills.
- Performance Monitoring: Track and analyze agent performance in key performance indicators (KPIs) related to communication skills, providing feedback and coaching to improve performance.
- Training Needs Analysis: Conduct regular training needs analysis to identify areas where agents require additional training or coaching.
- Training Material Development: Design and develop training materials and curricula to support agent development.
- Refresher Training: Conduct regular refresher training sessions to reinforce critical communication skills.
Qualifications
To be successful in this role, you will need:
- Proficiency in English: You will need to be proficient or bilingual in English to effectively communicate with agents and other stakeholders.
- Experience in a Similar Role: You will need at least 1 year of experience in a similar position, preferably in the BPO industry.
- Open-Mindedness and Eager to Learn: You will need to be open-minded and eager to learn new things to stay up-to-date with industry best practices.
Preferred Qualifications
While not required, experience in BPO, particularly in the Fintech industry, would be a plus.
What We Offer
In this role, you will have the opportunity to work with a dynamic team at Webhelp and enjoy a range of benefits, including:
- Full-time Indefinite Contract
- Performance Bonus
- Flexible Benefits through our MY Benefit Platform
- Medical Subscription
- Bring-a-Friend Bonus Opportunities
- Fully Paid Training on the company and project
- Career Development Programs, specialized courses, and language classes
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