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Hotel Guest Service Representative

2 weeks ago

Dubai, Dubai, United Arab Emirates Apt Resources Full time

Apt Resources seeks a highly skilled and customer-focused Russian-speaking Guest Service Agent to join the Recreation department at a luxurious hotel.

Key Responsibilities

  1. Welcome guests and provide them with information about the hotel's recreational facilities and services.
  2. Assist guests with reservations, inquiries about activities, and offer personalized recommendations for a memorable experience.
  3. Ensure timely and professional handling of guest requests, concerns, and feedback.
  4. Maintain a high level of cleanliness and order in all recreational areas.
  5. Collaborate with other departments to enhance guest services and resolve issues effectively.
  6. Assist in promoting recreational activities, programs, and memberships to drive engagement.
  7. Work closely with team members to create a positive and engaging atmosphere for guests.

Requirements

  1. Previous experience in a guest service role within a luxury hotel or resort environment is preferred.
  2. Fluent in Russian and English; proficiency in additional languages is a plus.
  3. Strong interpersonal and communication skills.
  4. Passion for hospitality and delivering outstanding guest experiences.
  5. Ability to multitask and work effectively in a fast-paced environment.
  6. Positive attitude with a willingness to go above and beyond for guests.
  7. Flexible schedule, including availability on weekends and holidays.
  8. Strong problem-solving skills and attention to detail.
  9. Must be based in UAE.

Benefits Package

  • A competitive salary: AED 2000, plus AED 500 service charge.
  • Accommodation, food, and other benefits as per UAE labour laws.