Hotel Guest Services Representative
2 weeks ago
About the Role
We are looking for a talented Front Desk Agent to join our dynamic team at Kempinski Hotels. As a Front Desk Agent, you will play a critical role in delivering an exceptional guest experience, ensuring seamless check-ins and check-outs, and providing top-notch customer service.
Main Responsibilities:
- Greet and register guests, respond to their inquiries, and resolve any issues promptly and professionally.
- Process all front office transactions, including handling cash, credit cards, and foreign currency exchange.
- Coordinate with the housekeeping department to ensure smooth room assignments, late check-outs, and special requests.
- Stay informed about hotel activities, events, and promotions, using this knowledge to enhance the guest experience.
- Maintain a tidy and organized workspace, reflecting Kempinski's commitment to quality and excellence.
- Build strong relationships with guests, colleagues, and external partners, fostering a culture of cooperation and achievement within the hotel.
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