Hotel Guest Services Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Kempinski Hotels Full time

About the Role

We are looking for a talented Front Desk Agent to join our dynamic team at Kempinski Hotels. As a Front Desk Agent, you will play a critical role in delivering an exceptional guest experience, ensuring seamless check-ins and check-outs, and providing top-notch customer service.

Main Responsibilities:

  1. Greet and register guests, respond to their inquiries, and resolve any issues promptly and professionally.
  2. Process all front office transactions, including handling cash, credit cards, and foreign currency exchange.
  3. Coordinate with the housekeeping department to ensure smooth room assignments, late check-outs, and special requests.
  4. Stay informed about hotel activities, events, and promotions, using this knowledge to enhance the guest experience.
  5. Maintain a tidy and organized workspace, reflecting Kempinski's commitment to quality and excellence.
  6. Build strong relationships with guests, colleagues, and external partners, fostering a culture of cooperation and achievement within the hotel.


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