Hotel Guest Services Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates City Seasons Towers Hotel Dubai Full time

**Job Title:** Hotel Guest Services Manager

We are seeking an experienced and skilled Hotel Guest Services Manager to join our team at City Seasons Towers Hotel Dubai.

Your primary responsibility will be to oversee the front office department, ensuring that every guest has an exceptional experience.

Main Responsibilities:

  • Departmental Management: Supervise and manage the front office team, ensuring that all tasks are completed efficiently.
  • Guest Services: Ensure that all guest services, including check-ins, check-outs, and room assignments, are delivered to the highest standard.
  • Conflict Resolution: Remain calm and composed when resolving conflicts or tense situations with guests.

Requirements:

  • Leadership Skills: Possess excellent leadership skills, inspiring and motivating your team to deliver exceptional results.
  • Problem-Solving Abilities: Display strong problem-solving skills, thinking critically to resolve issues efficiently.


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