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Customer Service Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Rotana Hotel Full time

Job Title: Customer Service Representative

Description:

Rotana Hotel is seeking a skilled and enthusiastic Customer Service Representative to join our front desk team. In this role, you will be responsible for providing exceptional customer service to our guests and ensuring that they have a memorable experience during their stay with us.

Responsibilities:

  1. Welcoming and registering guests in a professional and courteous manner
  2. Handling guest inquiries and resolving any issues or concerns promptly and efficiently
  3. Providing information about hotel facilities and services
  4. Assisting with room assignments and maintaining accurate records
  5. Collaborating with other hotel staff to ensure seamless operations

Requirements:

  1. Fluency in Russian and English is required
  2. Proven experience in a customer-facing role, preferably in hospitality
  3. Excellent communication and interpersonal skills
  4. Ability to work under pressure and handle difficult situations calmly
  5. Basic knowledge of hotel operations and procedures
  6. Computer proficiency