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Customer Service Representative Multi-Unit

2 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates MARRIOTT International Full time

About the Role

The Customer Service Representative Multi-Unit is an integral part of our front-line operations, providing exceptional customer service to our guests. Key responsibilities include:

  • Process all reservation requests, changes, and cancellations.
  • Identify guest reservation needs and determine suitable room types.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Acknowledge and greet all guests according to company standards.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.

Skills and Qualifications