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Customer Service Representative Multi-Unit
2 weeks ago
About the Role
The Customer Service Representative Multi-Unit is an integral part of our front-line operations, providing exceptional customer service to our guests. Key responsibilities include:
- Process all reservation requests, changes, and cancellations.
- Identify guest reservation needs and determine suitable room types.
- Explain guarantee, special rate, and cancellation policies to callers.
- Acknowledge and greet all guests according to company standards.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
Skills and Qualifications