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Customer Service Representative

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Job Summary

As a Social Media Moderator, you will play a crucial role in enhancing customer experience and satisfaction for ADIB - Abu Dhabi Islamic Bank. You will be responsible for handling customer feedback received from Social Media pages, responding to queries, and escalating complaints when necessary.

The ideal candidate should have excellent communication and interpersonal skills, with a high level of analytical thinking to address customer queries effectively.

We are looking for an experienced professional with a strong background in customer service or contact centers, who is familiar with banking laws, policies, and practices.

Key Responsibilities:

  • Handle customer feedback on social media platforms
  • Respond to customer queries and concerns
  • Evaluate and escalate complaints as necessary
  • Work closely with the HR & People Team Management to ensure adherence to shift schedules and attendance
  • Participate in discussions and knowledge sharing to enhance team performance

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Strong analytical thinking and problem-solving skills
  • Familiarity with banking laws, policies, and practices
  • Experience in customer service or contact centers
  • Ability to work in shift hours and weekends