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Guest Services Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

Job Summary:

Jumeirah Emirates Towers is seeking a highly skilled and experienced Guest Services Executive to join our team. As a key member of our Guest Services team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.

Main Responsibilities:

  • Guest Check-in/Check-out Assistance: Provide prompt and courteous assistance to guests during check-in and check-out, ensuring that all necessary documentation is completed accurately and efficiently.
  • Pre-registration and Extended Stay Requests: Assist with pre-registration activities and extended stay requests, ensuring that all necessary arrangements are made to meet the guest's needs.
  • Group Bookings and Check-in/Check-out: Manage group bookings and check-in/check-out procedures, ensuring that all guests are processed efficiently and in accordance with our standard protocols.
  • Phone and In-person Guest Interactions: Courteously answer all incoming phone calls and interact with guests in person, providing accurate and professional information about our facilities, products, and services.
  • Payment Processing: Manage payments via cash, credit, or debit cards, ensuring that all transactions are processed accurately and efficiently.
  • Guest Feedback and Complaints: Ensure that all guest complaints are promptly attended to and that feedback is collected to improve our services.
  • Departmental Policies and Procedures: Ensure adherence to departmental policies, processes, and standard operating procedures, ensuring that our guests receive luxurious service in line with Jumeirah's standards of excellence.
  • Guest Needs Identification and Anticipation: Identify and anticipate guests' needs, providing assistance and support to ensure that their stay is comfortable and enjoyable.
  • Guest Privacy and Confidentiality: Maintain the privacy and confidentiality of all guests, ensuring that no details are disclosed to anyone without their consent.
  • Operational Tasks: Check and action traces in Opera on arrival and departure, as well as setting traces sensibly at all times.
  • Room Allocation and Bell Desk Assistance: Ensure that guests are promptly allotted their assigned room, instructing the bell desk to escort them directly to the room/suite after check-in formalities.
  • Cash Float Management: Handle and maintain the cash float, taking full responsibility for it and ensuring that it is always balanced.