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Guest Service Ambassador
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Guest Services Ambassador
4 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeJob Title: Guest Services ExecutiveWe are seeking a highly skilled and experienced Guest Services Executive to join our team at Jumeirah. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key Responsibilities:Guest...
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Guest Services Ambassador
7 days ago
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Guest Services Ambassador
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Guest Services Ambassador
4 days ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeAbout the RoleWe are seeking a skilled Guest Services Operator to join our team at AccorHotel. As the first point of contact for our guests, you will be the face of our luxury hospitality brand, providing a warm and welcoming experience from the moment they arrive.As a Guest Services Operator, you will be responsible for managing incoming calls, assisting...
Guest Services Ambassador
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Guest Services Executive to join our team at Jumeirah. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.
Key Responsibilities:
- Guest Check-in/Check-out and Pre-Registration: Provide warm and welcoming check-in and check-out experiences for our guests, ensuring that all necessary documentation is completed accurately and efficiently.
- Group Bookings and Check-in/Check-out: Manage group bookings and check-in/check-out procedures, adhering to standard protocols and ensuring that all guests receive a seamless and personalized experience.
- Phone and In-Person Interactions: Courteously answer all incoming phone calls and greet guests in person, providing assistance with bookings and enquiries in a professional and friendly manner.
- Rate Communication and Suggestive Selling: Accurately and professionally communicate rates associated with facilities, products, and services, utilizing suggestive selling techniques to create value for our guests and enhance their overall experience.
- Payment Processing and Guest Feedback: Manage payments via cash, credit, or debit cards, and ensure that all complaints are promptly attended to, with follow-up feedback to guarantee guest satisfaction.
- Departmental Policies and Procedures: Adhere to departmental policies, processes, standard operating procedures, and instructions, ensuring that luxurious service standards are consistently delivered to our guests.
- Guest Needs Identification and Anticipation: Identify and anticipate guests' needs, providing assistance and support to ensure that their stay with us is nothing short of exceptional.
- Guest Privacy and Data Protection: Maintain the privacy of all guests, ensuring that no details are disclosed to anyone, and adhering to our strict data protection policies.
- Operational Tasks and Room Allocation: Check and action traces in Opera on arrival and departure, setting traces sensibly at all times, and ensure that guests are promptly allotted their assigned room, with courteous instruction to the bell desk to escort them directly to their room/suite.