Front Desk Operations Manager

5 days ago


Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

Job Summary:

The Front Desk Operations Manager is responsible for ensuring the effective and professional running of the day-to-day front office operations at Sheraton Grand Hotel, Dubai. This role requires a strong leader who can build a service culture based on Sheraton and Marriott Core Values, Brand Differentiators.

Main Responsibilities:

  • Understand individual front office and concierge department's operational scope and ensure each supervisor/manager is well-equipped to run their department smoothly.
  • Ensure hiring the right associates that fulfill and deliver our service promise.
  • Develop and lead revenue-generating/cost-effective initiatives to contribute directly to hotel profitability.

Requirements:

  • 3 years of experience in a FO management position.
  • Computer, Opera, and GXP knowledge and skills.
  • Preferably Marriott Associate.
  • Strong Leadership skills.
  • Driver personality who drives people effectively.
  • Flexible.
  • Excellent communication and follow-up skills.


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