Front Desk Operations Manager
5 days ago
Job Summary:
The Front Desk Operations Manager is responsible for ensuring the effective and professional running of the day-to-day front office operations at Sheraton Grand Hotel, Dubai. This role requires a strong leader who can build a service culture based on Sheraton and Marriott Core Values, Brand Differentiators.
Main Responsibilities:
- Understand individual front office and concierge department's operational scope and ensure each supervisor/manager is well-equipped to run their department smoothly.
- Ensure hiring the right associates that fulfill and deliver our service promise.
- Develop and lead revenue-generating/cost-effective initiatives to contribute directly to hotel profitability.
Requirements:
- 3 years of experience in a FO management position.
- Computer, Opera, and GXP knowledge and skills.
- Preferably Marriott Associate.
- Strong Leadership skills.
- Driver personality who drives people effectively.
- Flexible.
- Excellent communication and follow-up skills.
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