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Hospitality Cleaning Professional

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Position Overview

The Room Care Specialist plays a crucial role in maintaining the cleanliness and overall presentation of guest accommodations and shared spaces within the hotel. This position requires a commitment to upholding the highest standards of hygiene and safety.

Key Responsibilities
  • Daily Cleaning: Responsible for the meticulous tidying and sanitization of guest rooms, bathrooms, and public areas, adhering to established hotel protocols.
  • Equipment Maintenance: Ensure all cleaning tools and supplies are kept in pristine condition and stored securely as outlined in the operational guidelines.
  • Hotel Familiarity: Maintain an extensive knowledge of the hotel layout, including public spaces and restrooms.
  • Product Knowledge: Understand the various cleaning agents and their appropriate applications.
  • Reporting: Notify the Housekeeping Supervisor of any damaged or missing items within guest rooms for prompt resolution.
  • Key Management: Manage room keys responsibly, ensuring they are signed out securely and returned at the end of each shift.
  • Lost and Found: Accurately document and hand over any found items to the Supervisor with detailed information.
  • Guest Interaction: Address guest requests with professionalism and efficiency, ensuring a pleasant experience.
  • Personalized Service: Strive to provide exceptional service, enhancing the overall guest experience.
  • Guest Privacy: Respect guest privacy and confidentiality, particularly regarding 'Do Not Disturb' signs.
  • Behavior Awareness: Observe guest behavior and communicate any relevant information to the Supervisor.
  • Documentation: Ensure that all guest information in the rooms is current and complete.
  • Team Collaboration: Participate in daily briefings with the Housekeeping team to stay informed and aligned.
  • Linen Management: Sort and count soiled linen before sending it to the laundry service.
  • Waste Sorting: Efficiently manage waste disposal.
  • Equipment Handling: Treat hotel equipment and complimentary items with care and respect.
  • Trolley Maintenance: Responsible for the daily cleaning and restocking of the housekeeping trolley.
  • Store Room Organization: Keep the trolley and storage areas impeccably organized.
  • Corridor Cleanliness: Ensure that hallways are kept clean and free from obstructions.
  • Security Compliance: Adhere to the hotel’s security protocols at all times.