Customer Success Escalation Manager

Candidates must be located in the UAEDo you want to help make the world safe from cyber attack?At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can't avoid leaving digital footprints on the networks they traverse. Built on...

Job OverviewADIB - Abu Dhabi Islamic Bank is seeking a highly skilled Social Media Moderator to join its team. This role is responsible for managing customer feedback on social media pages, ensuring timely and controlled communication that results in a balanced approach and enhanced customer experience.About the RoleThe successful candidate will be...

Job Title: Customer Service RepresentativeAt ADIB, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for handling customer feedback received from Social Media pages in a timely and controlled manner.The ideal candidate will have excellent communication skills, with...

We are seeking a motivated Customer Relationship Manager to join our team at RAKEZ. As a Customer Relationship Manager, you will be responsible for overseeing a portfolio of assigned customers, developing new business from existing and new clients, and ensuring division activities align with business objectives.You will also be responsible for monitoring and...

We are seeking a skilled and resourceful individual to join our Customer Success Escalation team as a Cybersecurity Support Specialist.The primary role of this position is to serve as the first point of contact for all customer escalations/support cases, including existing customers and Proof of Concepts. This person will be responsible for providing regular...

Benefits of Working at CorelightWe offer a standard UAE work week of Sunday-Thursday, providing employees with a healthy work-life balance. Our team of passionate innovators is dedicated to solving some of the toughest challenges in cybersecurity while fostering a collaborative, inclusive, and growth-oriented culture.Fueled by investments from top-tier...

About the RoleThis position plays a critical role in ensuring the smooth operation of our payment process. The successful candidate will be responsible for collecting client payments, coordinating with the accounts team, and managing escalations for overdue accounts.Key Performance Indicators (KPIs)Client payment collection rate.Number of escalated cases...

Job OverviewFATORAH Insurance Claims Settlement LLC is a leading provider of insurance claims settlement services. We are seeking a highly skilled CQM Coordinator to join our team.Role SummaryThe successful candidate will be responsible for coordinating the claims process, identifying network issues, and communicating with IT to resolve them. They will also...

About the Company:Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry.We are looking for a skilled Escalation Engineer to join our Customer Success Escalation team.This person will be our customers' first line of...

About the Role:At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can't avoid leaving digital footprints on the networks they traverse.We are looking for a skilled Escalation Engineer to join our Customer Success Escalation...

Job Description:We are seeking a highly skilled Customer Service Operations Manager to join our team at Georgetown University in Qatar. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth execution of our supply chain processes.Key Responsibilities:Administer orders from...

Job Description:Candidates must be located in the UAEWe are seeking a talented, resourceful, and collaborative person to join our Customer Success Escalation team.The Escalation Engineer is responsible for assistance ranging from basic configuration to deep troubleshooting of Linux internals and hardware.Responsibilities include:Be the primary point of...

ResponsibilitiesRespond to customer queries/feedback received through social media pages in accordance to set processes and guidelines.Provide customers with appropriate responses based on their queries.Deliver FCR as applicable.Escalate complaints when identified to ensure timely resolution.Participate in providing key input to ADIB management derived from...

We are looking for a Chinese speaker Key Accounts Manager who will be responsible to build and maintain trusting relationships with RAKEZ customers in order to support RAKEZ position and image. He/she will act as a consultant to RAKEZ customers and offer them solutions for their needs. A team player who will deliver, by leveraging on RAKEZ products and...

Job DescriptionThe successful candidate will report to the Admin Team Lead and be responsible for collecting, authenticating, and processing data for entry. This includes escalating erroneous data to concerned departments for correction and maintaining an efficient record management system.Key ResponsibilitiesCollecting data from relevant...

About the Role:This position is a great opportunity for an experienced Supply Chain Coordinator to join our team at Georgetown University in Qatar. You will play a vital role in ensuring the successful delivery of our products and services to our customers.Main Responsibilities:Optimize output for customer order fulfillment.Escalate operational bottlenecks...

We are looking for a Chinese speaker Key Accounts Manager who will be responsible to build and maintain trusting relationships with RAKEZ customers in order to support RAKEZ position and image. He/she will act as a consultant to RAKEZ customers and offer them solutions for their needs. A team player who will deliver, by leveraging on RAKEZ products and...

Job Description:The Apparel Group is looking for a talented Sales Associate to contribute to our retail success. In this role, you will provide outstanding customer service, drive sales growth, and maintain store operations.Key Responsibilities:Customer Service: Welcome customers, offer product recommendations, and promote loyalty programs.Stay updated about...

Direct message the job poster from Antal InternationalBusiness Director, GCC & MEA | Executive Search | Recruitment | Leading teams with expertise in IT & Technology, Finance & Auditing, Sales &…Suitable candidate for Logistics & Customer Service Manager role must have 5+ years of experience in a Multinational or reputed manufacturing company (Steel, Iron,...

Key Responsibilities:We are looking for a talented Project Structural Coordinator to join our team at Dautom. This role involves supporting project teams in any structural-related activities, maintaining organized records, and performing structural analysis/design tasks.The successful candidate will have extensive experience in civil engineering,...