Cybersecurity Support Specialist

2 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Job Board Full time

We are seeking a skilled and resourceful individual to join our Customer Success Escalation team as a Cybersecurity Support Specialist.

The primary role of this position is to serve as the first point of contact for all customer escalations/support cases, including existing customers and Proof of Concepts. This person will be responsible for providing regular status updates to Customers and internal stakeholders following advertised Service Level Agreements (SLAs).

Additionally, the successful candidate will provide best practices and accelerated support for Corelight solutions, identify issues and develop and recommend solutions to the problem, including suggesting changes on the customer networks. They will also be an advocate for customers and coordinate across multiple teams (Engineering, Product Management, Sales, etc.) to maintain customer satisfaction and ensure the best possible experience.

This is a unique opportunity to work with a talented team of passionate innovators dedicated to solving some of the toughest challenges in cybersecurity while fostering a collaborative, inclusive, and growth-oriented culture.



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