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Threat Hunting Expert

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Job Board Full time

About the Company:

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry.

We are looking for a skilled Escalation Engineer to join our Customer Success Escalation team.

This person will be our customers' first line of support and ensure a successful outcome for any issues they may experience.

Key Responsibilities:

  1. Be the primary point of contact for all customer escalations/support cases including existing customers and POCs (Proof of Concepts).

  2. Provide regular status updates to Customers and internal stakeholders following advertised SLAs.

  3. Provide best practices and accelerated support for Corelight solutions.

  4. Identify issues and develop and recommend solutions to the problem, including suggesting changes on the customer networks.

  5. Be an advocate for customers and coordinate across multiple teams (Engineering, Product Management, Sales, etc.) to maintain customer satisfaction and ensure the best possible experience.

Requirements:

  1. 5+ years experience in a hands-on technical role focusing on post-sales support (troubleshooting, system administration, networking, security, etc.).

  2. Must have a strong understanding of network security, incident response, and threat hunting.

  3. Proven experience with installation, configuration, and administration of various flavors of UNIX/Linux, Windows based systems, cloud (AWS, Azure, GCP), and virtualization (ESXi, Hyper-v, etc.).

  4. Must have strong networking experience.

  5. Excellent written and verbal communication skills.

  6. Work odd hours and be available to meet SLAs. On-call and weekend coverage may be required.

  7. BS/BA or equivalent in relevant field (CS, EE, MIS).