Senior Application Support Specialist
1 week ago
We are seeking a highly skilled Senior Application Support Specialist to join our team at Marriott Hotel. As a key member of our IT department, you will be responsible for providing top-notch application support to our internal users and clients.
Key Responsibilities- Application Support: Provide timely and effective support to internal users and clients, ensuring that all application-related issues are resolved promptly and efficiently.
- Analysis and Troubleshooting: Conduct thorough analyses of application functionality and identify areas for improvement, suggesting solutions to enhance overall performance.
- Collaboration and Communication: Work closely with the software development team, internal users, and clients to gather requirements, provide updates, and ensure seamless communication throughout the application lifecycle.
- Code Migration and Management: Manage code migration across environments, ensuring continued and synchronized functionality, and maintaining accurate records of configuration changes and application updates.
- Error Resolution and Escalation: Identify the root causes of application errors and escalate serious concerns to the Senior Engineer, ensuring prompt resolution and minimizing downtime.
- Documentation and Process Improvement: Document processes and monitor application performance metrics, identifying areas for improvement and implementing changes to enhance overall efficiency.
- Front-end Support: Provide front-end support to clients and colleagues in other departments, ensuring a high level of customer satisfaction and service excellence.
- Technical Expertise: Strong technical knowledge of software applications, including analysis, troubleshooting, and problem-solving skills.
- Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Problem-solving and Analytical: Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
- Time Management and Organization: Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
As a Senior Application Support Specialist at Marriott Hotel, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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