Contact Centre Project Lead

JOB TITLE:Contact Centre TrainerLOCATION:DUBAISALARY:13,000AEDResponsibilities:Develop, deliver, and assess training programs for contact center agents, focusing on communication skills, Tax knowledge and customer service techniques.Conduct onboarding and ongoing training sessions for new hires and existing employees, ensuring they meet performance...

About the CompanyAl-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. Our company operates in the UAE, Qatar, Saudi Arabia, and Egypt, providing a wide variety of products and services including air conditioning, scaffolding, access solutions, elevators and escalators, control and life safety,...

We are seeking an experienced Genesys Software Engineer to join our team at Al-Futtaim Engineering & Technologies. As a key member of our engineering department, you will be responsible for maintaining the latest Genesys contact centre solutions, including SIP Integration, IVR, Inbound, Outbound, Multichannel routing, GVP, Reporting, GIR, QM, WFM,...

As a Contact Centre Performance Coordinator, you will play a crucial role in ensuring the delivery of exceptional customer experiences across various touchpoints. You will be responsible for monitoring and analyzing performance metrics, identifying areas for improvement, and developing strategies to enhance customer satisfaction.To succeed in this position,...

Project Manager Implementation of Genesys Contact Center Solutions This is a 12-month contract position. Project Manager implementation of Genesys Contact Center/Call Centre software is required. My client is a global name organisation, which is an international market leader. This is an exceptional opportunity to work with an extraordinary and hugely...

Job Description:Energi People UK is seeking an experienced Regional Director to spearhead the Data Centre MEP Design Team. This leadership opportunity involves driving innovation and excellence within the sector, while maintaining and expanding the company's leading position in the Hyperscale and Colocation Data Centre markets.Leadership & Team Development:...

We are currently seeking a Project Delivery Manager - Data Centre to join our team at TGS International Group.The ideal candidate will have 5+ years of experience in project management, preferably within the data centre or IT infrastructure sector.The successful candidate will be responsible for leading end-to-end project delivery for data centre...

About the RoleWe are seeking a highly experienced and skilled Technical Project Lead to join our team as a Genesys Solutions expert. As a key member of our engineering department, you will be responsible for leading technical projects related to Genesys Contact Centre Solutions.As a Technical Project Lead, your primary focus will be on installation, testing,...

Job DescriptionWe are looking for an experienced IT Infrastructure Project Lead to join our team. The successful candidate will be responsible for leading end-to-end project delivery for data centre infrastructure and IT-related initiatives.The ideal candidate will have strong leadership and communication skills, as well as experience in managing multiple...

Role - Project Manager (Bilingual - English & Arabic)Role Type - Outsourced, Full Time, On-Site, Long TermClient Profile - Government EntityLocation - Dubai, UAEBenefits: Visa or Work permit (if own visa), medical insurance, yearly vacation, ticket and end of service benefit (gratuity) for self only.Job Responsibilities:Overview and support the unified...

At TGS International Group, we are seeking a highly skilled and experienced Project Manager to lead key projects and ensure seamless execution within our dynamic environment.The ideal candidate will have 5+ years of experience in project management, preferably within the data centre or IT infrastructure sector.We require a strong leadership, communication,...

Roles and responsibilities We are seeking a luxury Contact Centre Manager to oversee our client's loyalty program call center operations. The ideal candidate will be responsible for leading a team of contact centre agents delivering personlized services to loyalty program members. This role requires strong leadership skills in a fast-paced environment and...

The Call Centre Operations Lead will play a vital role in driving customer satisfaction and loyalty for the Al Fahim Group. This position involves overseeing the Call Centre operations, ensuring that all customer interactions are handled efficiently and effectively.About the Role:Create and update the Call Centre Knowledge Base to standardize phone...

About the CompanyTGS International Group is a rapidly growing data centre company driving innovation and excellence in IT infrastructure and digital transformation.We are committed to delivering high-quality services to our clients and are seeking an experienced Senior Project Coordinator - Data Centre to join our team.About the Role:Support the development...

The Senior Development Manager at LEAD Development oversees the entire development and design process, ensuring the successful execution of projects within given timeframes. This involves collaborating with finance and sales teams to integrate commercial requirements into the design and development process, encompassing the Masterplan and its components....

Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.We are currently recruiting for a Call Centre Executive for one of our clients to be based out of their Dubai...

Job Overview:This leadership opportunity involves driving innovation and excellence within the sector, while maintaining and expanding the company's leading position in the Hyperscale and Colocation Data Centre markets.Team Leadership: Lead and grow a specialist Data Centre MEP Design Team.Design Delivery: Oversee the full MEP design lifecycle, ensuring...

The Electrical Design Manager will effectively help manage the successful design of the Edgnex brand to agreed principles and timescales with a leaning to effective cost management and required quality levels to ensure successful completion. The Electrical Design Manager will take instruction from the Director of design but is expected to operate...

About the Role:Compass Project Consulting is seeking an experienced Project Manager to oversee the execution of complex heavy infrastructure projects in Dubai. This is a fantastic opportunity to manage end-to-end delivery, ensuring smooth coordination between stakeholders and contractors while upholding strict timelines and quality standards.

About the RoleWe are seeking an experienced Genesys Engage Project Manager to join our team. As a key member of our engineering department, you will be responsible for leading technical projects related to Genesys Contact Centre Solutions.The successful candidate will have a strong background in Genesys, architecting Genesys solution implementations,...