Contact Centre Performance Coordinator

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department.Job Outline :1. Coach, develop, and motivate a team of agents within the contact centre. (Sales,...

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department.Job Outline :Coach, develop, and motivate a team of agents within the contact centre. (Sales,...

JOB TITLE:Contact Centre TrainerLOCATION:DUBAISALARY:13,000AEDResponsibilities:Develop, deliver, and assess training programs for contact center agents, focusing on communication skills, Tax knowledge and customer service techniques.Conduct onboarding and ongoing training sessions for new hires and existing employees, ensuring they meet performance...

Company Description Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry....

Company DescriptionLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Join us and leave your mark on the industry. Let's...

The ideal candidate will have a proven track record of managing complex projects in contact centre or customer service environments, with a strong understanding of customer service best practices and industry standards.

Roles and responsibilities We are seeking a luxury Contact Centre Manager to oversee our client's loyalty program call center operations. The ideal candidate will be responsible for leading a team of contact centre agents delivering personlized services to loyalty program members. This role requires strong leadership skills in a fast-paced environment and...

Provide comprehensive support to the Mission Control Team by collating and analysing information in order to produce timely reports and provide recommendations highlighting call trends and volume forecasts. Actively be involved in the day to day operations of the Mission Control Team and proactively provide recommendations for resource requirements to ensure...

About the CompanyTGS International Group is a rapidly growing data centre company driving innovation and excellence in IT infrastructure and digital transformation.We are committed to delivering high-quality services to our clients and are seeking an experienced Senior Project Coordinator - Data Centre to join our team.About the Role:Support the development...

Roles and responsibilitiesWe are seeking a luxury ContactCentre Manager to oversee our client's loyalty program callcenter operations. The ideal candidate will be responsible forleading a team of contact centre agents delivering personlizedservices to loyalty program members. This role requires strongleadership skills in a fast-paced environment and...

As a Call Centre Agent, you will be responsible for providing excellent customer service to our clients through telephone, email, and chat support. You will act as the first point of contact for customers and will assist in resolving any inquiries, concerns, or issues that they may have.Key Responsibilities:1. Handle inbound and outbound calls from customers...

As a Call Centre Agent, you will be responsible for providing excellent customer service to our clients through telephone, email, and chat support. You will act as the first point of contact for customers and will assist in resolving any inquiries, concerns, or issues that they may have.Key Responsibilities:Handle inbound and outbound calls from customers in...

Job Title: Data Centre Project EngineerLocation: Dubai, UAEJob Summary:Our Client is seeking a highly skilled and motivated Data Centre Project Engineer to oversee and execute data centre projects. The ideal candidate will be responsible for planning, designing, implementing, and maintaining data centre solutions while ensuring compliance with industry...

We are seeking a skilled and experienced Office Services Coordinator to join our team at Dubai Autism Centre. In this role, you will be responsible for providing administrative support to our staff and creating a welcoming environment for our guests.The successful candidate will have a secondary graduate with experience in a restaurant, hotel, or as office...

About The JobThe Communication Centre Supervisor will support Aquaventure with various administrative duties, including overseeing communication centre operations, maintaining and managing documentation procedures. The successful candidate will also be responsible for the development and performance of Communications Centre attendants.About YouWe are looking...

Job DescriptionWe are seeking a highly skilled Data Centre Network Architect to join our team at ManpowerGroup Middle East.The ideal candidate will have extensive experience in designing, implementing, and managing complex data centre networks. They will be responsible for ensuring the smooth operation of our data centre infrastructure, including Cisco ACI...

Project Manager Implementation of Genesys Contact Center SolutionsThis is a 12-month contract position.Project Manager implementation of Genesys Contact Center/Call Centre software is required. My client is a global name organisation, which is an international market leader. This is an exceptional opportunity to work with an extraordinary and hugely...

About the RoleWe have an exciting opportunity for a Call Centre Representative to join our team at NMC Royal Khalifa City. In this role, you will be the first point of contact for patients, providing them with exceptional customer service and support.Key Responsibilities:Attending to patient calls promptly, politely and to their entire satisfaction.Answering...

The Call Centre Operations Lead will play a vital role in driving customer satisfaction and loyalty for the Al Fahim Group. This position involves overseeing the Call Centre operations, ensuring that all customer interactions are handled efficiently and effectively.About the Role:Create and update the Call Centre Knowledge Base to standardize phone...

Job Description:The successful candidate will be responsible for supporting the company's philosophy and culture through the implementation of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.Key Responsibilities:Keep work areas clean and neat at all timesFollow all Standards...