Saloon Spa Team Lead
2 weeks ago
Job Summary
Benchire is seeking a highly skilled and experienced Spa Supervisor to join our team. As a Spa Supervisor, you will be responsible for providing exceptional customer service, ensuring a seamless customer experience, and driving sales growth.
Key Responsibilities
- Customer Service
- Greet and welcome customers in a friendly and professional manner
- Understand customers' needs and wants, and provide personalized recommendations
- Upsell and cross-sell services and retail products to increase sales
- Provide high-quality spa services, including massages, manicures, and pedicures
- Operate point-of-sale systems and handle customer payments
- Ensure the spa premises are clean, tidy, and well-maintained
- Manage spa inventory and supplies
- Supervise and train spa staff to ensure excellent customer service and high-quality service delivery
- Monitor and improve spa operations to drive sales growth and customer satisfaction
Requirements
- Skills and Qualities
- Excellent interpersonal and communication skills
- Passionate about delivering exceptional customer service
- Strong sales and service techniques
- Good listening and problem-solving skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required; post-secondary education in a related field an asset
- Minimum 2 years of experience in a spa or customer service role
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