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Spa Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Spa Assistant Manager to join our team at Anantara Hotels, Resorts and Spas. As a key member of our spa operations team, you will be responsible for ensuring the smooth day-to-day operation of our spa facilities and providing exceptional customer service to our guests.
Key Responsibilities:
- Leadership and Team Management: Lead and motivate a team of spa professionals to deliver exceptional customer service and maintain high standards of quality and safety.
- Operational Efficiency: Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue.
- Customer Service: Ensure that all guests receive a warm and welcoming experience, and that their needs are met and exceeded.
- Communication: Communicate effectively with team members, management, and other departments to ensure seamless operations and achieve business objectives.
- Reporting and Analysis: Prepare and submit accurate and timely reports to management, including sales data, customer feedback, and operational metrics.
- Training and Development: Develop and implement training programs to enhance the skills and knowledge of spa team members, and to ensure compliance with company policies and procedures.
- Marketing and Promotion: Collaborate with the marketing team to develop and implement marketing strategies to promote our spa services and increase revenue.
- Quality Assurance: Conduct regular quality audits to ensure that our spa facilities and services meet the highest standards of quality and safety.
- Inventory Management: Manage spa inventory, including products, supplies, and equipment, to ensure that we have the necessary resources to deliver exceptional customer service.
Requirements:
- Minimum 2 years of experience in a spa management role.
- Proven track record of leadership and team management.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed business decisions.
- Strong problem-solving and conflict resolution skills.
- Knowledge of spa operations, including customer service, marketing, and inventory management.