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Spa Operations Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Four Seasons Full time

About Four Seasons:

Four Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences through a commitment to excellence and a passion for innovation. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a culture of luxury and genuine hospitality.

At Four Seasons, we believe in fostering a work environment that is inclusive, supportive, and empowering. We recognize the importance of recognizing and rewarding our team members' contributions, welcoming new talent, and treating everyone with respect and kindness. Whether you work with us, stay with us, live with us, or discover with us, we strive to create lasting impressions that will stay with you for a lifetime.

About the Role:

Job Summary:

The Spa Operations Manager is responsible for overseeing the day-to-day operations of the spa, ensuring that all aspects of the spa experience meet the highest standards of quality and excellence. This includes managing the spa team, coordinating spa services, and maintaining a clean and safe environment for guests.

Key Responsibilities:

  1. Team Management: Supervise and coordinate the work of the spa team, ensuring that all team members are aware of their responsibilities and are equipped to provide exceptional guest service.
  2. Service Coordination: Coordinate spa services, including scheduling, staffing, and inventory management, to ensure that all services are delivered in a timely and efficient manner.
  3. Facility Maintenance: Maintain a clean and safe environment for guests, including the spa facilities, treatment rooms, and guest areas.
  4. Quality Control: Monitor and maintain the highest standards of quality and excellence in all aspects of the spa experience, including treatments, amenities, and services.
  5. Communication: Communicate effectively with guests, team members, and management to ensure that all needs are met and that the spa experience is exceptional.
  6. Training and Development: Provide training and development opportunities for team members to enhance their skills and knowledge, ensuring that they are equipped to provide exceptional guest service.
  7. Inventory Management: Manage spa inventory, including products, supplies, and equipment, to ensure that all needs are met and that the spa experience is exceptional.
  8. Problem-Solving: Anticipate and resolve any issues that may arise, ensuring that the spa experience is exceptional and that guests are satisfied.

Requirements:

  • Experience: A minimum of 2-3 years of experience in a similar role in a luxury hospitality company.
  • Education: High school diploma or equivalent required; degree in hospitality, spa management, or a related field preferred.
  • Skills: Excellent communication, leadership, and problem-solving skills; ability to work in a fast-paced environment; proficiency in English (speaking, reading, writing).

What We Offer:

  • Competitive Salary and Benefits: A competitive salary and comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth and Development: Opportunities for career advancement and professional growth, including training and development programs.
  • Complimentary Accommodations and Meals: Complimentary accommodations and meals at other Four Seasons properties.
  • Complimentary Employee Meals: Complimentary employee meals and snacks.