Contact Centre Professional

Emiratized Contact Centre Role:We are committed to Emiratization and strive to attract, develop, and retain UAE nationals in key roles across the bank. As a contact centre professional, you will play a critical role in delivering exceptional service to our valued customers, driving sales growth, and improving operational efficiency.Main Responsibilities:Team...

Project Manager- Contact CentreJob Description:- Specific implementation of Call Centre software. Experience with large scale network deployments.- Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable.- Excellent and assertive communications and...

Job Description:- As a key member of the Dautom team, you will be responsible for the specific implementation of contact centre software solutions. Your experience with large-scale network deployments will be crucial in driving project success.- We are seeking an individual with demonstrable experience in managing projects with leading contact centre...

At First Abu Dhabi Bank, we are seeking a highly skilled IT Project Lead to oversee the development and implementation of technology solutions for our Contact Centre.Key ResponsibilitiesTo lead project handling of Contact Centre by raising IT requirements, designing new processes and features within the CRM and IVR channel.To provide efficient solutions to...

About the RoleWe are seeking a highly skilled Operations Manager to join our Contact Centre team. In this role, you will be responsible for overseeing the day-to-day activities of the centre, ensuring that all operational objectives are met and exceeded.

Roles and responsibilities English and Arabic – Good Written and SpokenMust hold 2-4 years of experience in Call Center background SECTION II: KEY RESPONSIBILITIES Handle all calls and deal efficiently with all upset or challenging customers.Administer all issues and recommend efficient resolution within the required timeframe.Identify customer needs,...

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

Role OverviewThis role is responsible for leading a team of contact centre agents, focusing on delivering excellent customer service while achieving key performance indicators (KPIs).The Customer Service Team Lead will oversee daily operations, develop strategies to improve customer satisfaction, and provide coaching and training to agents to enhance their...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

We are looking for a talented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving product and service problems, and maintaining impeccable quality standards.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...

A large Real Estate Group is currently looking for an experienced Shopping Centre Manager to be based in Abu Dhabi. You will be responsible for providing users of the shopping centre with retail property management services on site that meet their expectations, through coordinating resources and overseeing site management. Your main responsibilities will...

Job Summary:- We are seeking an experienced Project Lead to join our team at Dautom. In this role, you will be responsible for the successful implementation of contact centre solutions.- The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to manage multiple stakeholders. Experience with...

About the Role:- We are looking for a highly skilled Technical Project Manager to join our team at Dautom. In this role, you will be responsible for the successful delivery of contact centre projects.- The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to manage multiple stakeholders....

Roles and responsibilitiesEnglish and Arabic– Good Written andSpokenMust hold2-4 years of experience in Call Center backgroundSECTION II: KEYRESPONSIBILITIESHandle all calls and deal efficientlywith all upset or challengingcustomers.Administer all issues and recommendefficient resolution within the requiredtimeframe.Identify customer needs,...

Roles and responsibilitiesEnglish and Arabic– Good Written andSpokenMust hold2-4 years of experience in Call Center backgroundSECTION II: KEYRESPONSIBILITIESHandle all calls and deal efficientlywith all upset or challengingcustomers.Administer all issues and recommendefficient resolution within the requiredtimeframe.Identify customer needs,...

Roles and responsibilities English and Arabic– Good Written andSpoken Must hold2-4 years of experience in Call Center background SECTION II: KEYRESPONSIBILITIES Handle all calls and deal efficientlywith all upset or challengingcustomers. Administer all issues and recommendefficient resolution within the requiredtimeframe. Identify customer needs,...

To lead Project handling of Contact Center byraising IT requirements design new processes and features withinthe CRM and IVR channel. To provide efficient solutions to increaseProductivity First Call Resolution and increase Net Promoter Score.Service migration to selfselfservice channels and enablingautomation to tasks and processes thus improving team...

Job OverviewWe are seeking a highly skilled and motivated Senior Officer to join our Contact Centre team in the UAE.Your primary responsibility will be to provide exceptional customer service by answering queries, resolving issues, and ensuring timely responses to customer requests.You will also contribute to the growth of our business by identifying new...

FAB is a leader in innovation and agility, committed to fostering growth through differentiation.We are looking for top talent to help us achieve our goals. The right candidate will accelerate their career as they make their mark at a top company in the exciting and dynamic industry of digital banking.Job DescriptionThe ideal candidate will lead project...

Job DescriptionTo lead project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. Provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score. Manage service migration to self-service channels and enable automation to tasks and processes, thus...