Operations Manager Contact Centre

At First Abu Dhabi Bank, we are seeking a highly skilled IT Project Lead to oversee the development and implementation of technology solutions for our Contact Centre.Key ResponsibilitiesTo lead project handling of Contact Centre by raising IT requirements, designing new processes and features within the CRM and IVR channel.To provide efficient solutions to...

Role OverviewThis role is responsible for leading a team of contact centre agents, focusing on delivering excellent customer service while achieving key performance indicators (KPIs).The Customer Service Team Lead will oversee daily operations, develop strategies to improve customer satisfaction, and provide coaching and training to agents to enhance their...

Full-timeDivision: Consumer Banking Group - UAECompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach...

Company Description Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow...

- Full-time- Division: Consumer Banking Group - UAECompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach...

Full-timeDivision: Personal, Wealth & Business BankingCompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you...

- Full-time- Division: Personal, Wealth & Business BankingCompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help...

Project Manager- Contact CentreJob Description:- Specific implementation of Call Centre software. Experience with large scale network deployments.- Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable.- Excellent and assertive communications and...

Select how often (in days) to receive an alert: Contact Centre Operator (UAE National) Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air...

Select how often (in days) to receive an alert:Contact Centre Operator (UAE National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation...

Select how often (in days) to receive an alert:Contact Centre Operator (UAE National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation...

Job Description:- As a key member of the Dautom team, you will be responsible for the specific implementation of contact centre software solutions. Your experience with large-scale network deployments will be crucial in driving project success.- We are seeking an individual with demonstrable experience in managing projects with leading contact centre...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

About the Role:- We are looking for a highly skilled Technical Project Manager to join our team at Dautom. In this role, you will be responsible for the successful delivery of contact centre projects.- The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to manage multiple stakeholders....

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

AVP- Contact Centre - Customer Care Unit Full-time Division: Personal, Wealth & Business Banking Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our...

Roles and responsibilities English and Arabic – Good Written and SpokenMust hold 2-4 years of experience in Call Center background SECTION II: KEY RESPONSIBILITIES Handle all calls and deal efficiently with all upset or challenging customers.Administer all issues and recommend efficient resolution within the required timeframe.Identify customer needs,...

FAB is a leader in innovation and agility, committed to fostering growth through differentiation.We are looking for top talent to help us achieve our goals. The right candidate will accelerate their career as they make their mark at a top company in the exciting and dynamic industry of digital banking.Job DescriptionThe ideal candidate will lead project...

JOB PURPOSE: To lead the Customer Care Unit (CCU) team that has the responsibilities for resolving customer register requests/Emails in a timely manner with utmost focus on customer satisfaction and experience thus building customer loyalty.KEY ACCOUNTABILITIES:1. Units Supervision and Team Managers:Organise and supervise the work of the assigned team to...