Contact Centre Agent

Role OverviewThis role is responsible for leading a team of contact centre agents, focusing on delivering excellent customer service while achieving key performance indicators (KPIs).The Customer Service Team Lead will oversee daily operations, develop strategies to improve customer satisfaction, and provide coaching and training to agents to enhance their...

Full-timeDivision: Personal, Wealth & Business BankingCompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you...

Full-timeDivision: Consumer Banking Group - UAECompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach...

Company Description Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

Job Description:- As a key member of the Dautom team, you will be responsible for the specific implementation of contact centre software solutions. Your experience with large-scale network deployments will be crucial in driving project success.- We are seeking an individual with demonstrable experience in managing projects with leading contact centre...

At First Abu Dhabi Bank, we are seeking a highly skilled IT Project Lead to oversee the development and implementation of technology solutions for our Contact Centre.Key ResponsibilitiesTo lead project handling of Contact Centre by raising IT requirements, designing new processes and features within the CRM and IVR channel.To provide efficient solutions to...

To lead Project handling of Contact Center byraising IT requirements design new processes and features withinthe CRM and IVR channel. To provide efficient solutions to increaseProductivity First Call Resolution and increase Net Promoter Score.Service migration to selfselfservice channels and enablingautomation to tasks and processes thus improving team...

About the RoleWe are seeking a highly skilled Operations Manager to join our Contact Centre team. In this role, you will be responsible for overseeing the day-to-day activities of the centre, ensuring that all operational objectives are met and exceeded.

Project Manager- Contact CentreJob Description:- Specific implementation of Call Centre software. Experience with large scale network deployments.- Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable.- Excellent and assertive communications and...

RequirementsTo be successful in this role, you will require a strong customer service background, excellent communication skills, and a passion for delivering exceptional customer experiences.You should possess a high school diploma or equivalent, with 1-2 years of experience in customer services or contact centre environments.The ideal candidate will have a...

Job DescriptionTo lead project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. Provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score. Manage service migration to self-service channels and enable automation to tasks and processes, thus...

Roles and responsibilities English and Arabic – Good Written and SpokenMust hold 2-4 years of experience in Call Center background SECTION II: KEY RESPONSIBILITIES Handle all calls and deal efficiently with all upset or challenging customers.Administer all issues and recommend efficient resolution within the required timeframe.Identify customer needs,...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you...

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

AVP- Contact Centre - Customer Care Unit Full-time Division: Personal, Wealth & Business Banking Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our...

About the Role:- We are looking for a highly skilled Technical Project Manager to join our team at Dautom. In this role, you will be responsible for the successful delivery of contact centre projects.- The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to manage multiple stakeholders....

Job Summary:- We are seeking an experienced Project Lead to join our team at Dautom. In this role, you will be responsible for the successful implementation of contact centre solutions.- The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to manage multiple stakeholders. Experience with...

Roles and responsibilitiesEnglish and Arabic– Good Written andSpokenMust hold2-4 years of experience in Call Center backgroundSECTION II: KEYRESPONSIBILITIESHandle all calls and deal efficientlywith all upset or challengingcustomers.Administer all issues and recommendefficient resolution within the requiredtimeframe.Identify customer needs,...

Roles and responsibilitiesEnglish and Arabic– Good Written andSpokenMust hold2-4 years of experience in Call Center backgroundSECTION II: KEYRESPONSIBILITIESHandle all calls and deal efficientlywith all upset or challengingcustomers.Administer all issues and recommendefficient resolution within the requiredtimeframe.Identify customer needs,...