Contact Centre Representative

We are looking for a talented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving product and service problems, and maintaining impeccable quality standards.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...

At First Abu Dhabi Bank, we are seeking a highly skilled IT Project Lead to oversee the development and implementation of technology solutions for our Contact Centre.Key ResponsibilitiesTo lead project handling of Contact Centre by raising IT requirements, designing new processes and features within the CRM and IVR channel.To provide efficient solutions to...

**About the Role:**We are seeking a skilled customer service representative to join our team. As a Senior Customer Support Specialist, you will be responsible for delivering exceptional customer service, resolving complex issues, and driving customer satisfaction.**Key Accountabilities:**Provide timely and accurate information to customers, addressing their...

Project Manager- Contact CentreJob Description:- Specific implementation of Call Centre software. Experience with large scale network deployments.- Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable.- Excellent and assertive communications and...

Key ResponsibilitiesThe successful candidate will be responsible for:Managing day-to-day operations of all direct banking channels activities.Leading project handling of the Contact Center by raising IT requirements and designing new processes and features within the CRM and IVR channel.Providing efficient solutions to increase productivity, first call...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

AVP- Contact Centre - Customer Care Unit Full-time Division: Personal, Wealth & Business Banking Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.Job OverviewWe are seeking a top talent to accelerate growth and advance your career as you...

FAB is a leading financial institution in the UAE, committed to delivering exceptional customer experiences through innovative solutions.About the JobThis role is responsible for ensuring seamless day-to-day operations of all direct banking channels activities as an IVR Channel Owner.Key ResponsibilitiesManage day-to-day operations of all direct banking...

About the RoleThis Contact Centre position plays a vital role in delivering world-class customer service, resolving issues promptly, and maintaining impeccable quality standards.You will be responsible for handling customer inquiries, resolving problems, updating customer records, and achieving set targets for service standards and customer satisfaction.The...

To lead Project handling of Contact Center byraising IT requirements design new processes and features withinthe CRM and IVR channel. To provide efficient solutions to increaseProductivity First Call Resolution and increase Net Promoter Score.Service migration to selfselfservice channels and enablingautomation to tasks and processes thus improving team...

JOB PURPOSE: To lead the Customer Care Unit (CCU) team that has the responsibilities for resolving customer register requests/Emails in a timely manner with utmost focus on customer satisfaction and experience thus building customer loyalty.KEY ACCOUNTABILITIES:1. Units Supervision and Team Managers:Organise and supervise the work of the assigned team to...

Select how often (in days) to receive an alert:Contact Centre Operator - Arabic Speaker - Talent PoolPosting Start Date: 28 Mar 2025Location: Abu Dhabi, AE, S71232Contract Type: Full TimeContact Centre Operator (Arabic Speaker) - Talent PoolMake a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle...

To serve customers by providing product and service information, resolving product and service problems.To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly...

To serve customers by providing product and service information, resolving product and service problems.To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly...

About UsFirst Abu Dhabi Bank (FAB) is a leading bank in the UAE and one of the most prestigious in the region.We are committed to providing our customers with exceptional service and ensuring that their needs are met promptly and efficiently.The Customer Care Unit (CCU) is responsible for resolving customer requests and ensuring that they receive the best...