Reception and Service Specialist

1 month ago


Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time
Position Overview

As a Dining Experience Host, you will play a crucial role in ensuring that our guests receive an exceptional level of service. Your responsibilities will include:

  • Delivering Professional Service: Provide consistently friendly, warm, and engaging service to all guests.
  • Welcoming Guests: Greet guests upon arrival, escort them to their tables, and ensure they are attended to throughout their visit.
  • Managing Reservations: Handle outlet reservations, maintain the reservation book, and answer phone inquiries with professionalism.
  • Preparing the Outlet: Set up the dining area prior to opening hours in collaboration with the service team.
  • Coordinating Arrangements: Work with the service team to arrange seating according to the floor plan for reservations or to block off reserved tables.
  • Maintaining Cleanliness: Ensure the cleanliness and upkeep of the dining area and entrance.
  • Guest Well-being: Maintain a close, friendly, yet discreet contact with guests to assure their comfort.
  • Menu Knowledge: Be well-versed in all menus and ongoing promotions to provide recommendations when requested by guests.
  • Database Contribution: Assist in establishing and maintaining the outlet's database.
  • Ensuring Satisfaction: Confirm guest satisfaction upon their departure.

This role is essential in creating a memorable dining experience for our guests at Rotana Hotels & Resorts.



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