Current jobs related to Guest Reception Specialist - Dubai, Dubai - Accor

  • Reception Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Atlantis Resort Full time

    Reception Manager Job DescriptionKey Responsibilities:Deliver exceptional customer service to guests, ensuring a memorable experience at Carbone.Form strong relationships with guests, local residents, and regulars, fostering a sense of community and loyalty.Act as a sales ambassador, encouraging repeat business and capturing new opportunities.Communicate...

  • Head of Reception

    1 week ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Head Hostess Job DescriptionThe Head Hostess is the first point of contact for guests and plays a crucial role in creating a positive image of the venue. Key responsibilities include training and managing the reception team, ensuring high standards of customer service, and driving sales and customer growth through effective communication and...

  • Head of Reception

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    The role of the Head Hostess is to act as the first voice of the business to the outside world by being welcoming and accommodating to all guest enquiries and site visits. The position oversees the reception/hostess teams in order to control and maximise efficiency in reservations, events, and operational service standards.Key Responsibilities:Responsible...

  • Reception Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Kerzner International Management Full time

    About the RoleWe are seeking a highly skilled and experienced Reception Manager to join our team at Kerzner International Management. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and memorable experience from arrival to departure.Key Responsibilities:Provide...

  • Hotel Reception Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Kerzner International Management Full time

    About the RoleAs a Reception Manager at Kerzner International Management, you will be responsible for delivering exceptional customer service to guests, meeting their needs, and creating a memorable experience while dining with us. You will form strong relationships with guests, local residents, and regulars, and act as a sales ambassador to encourage repeat...

  • Guest Services Ambassador

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    The Guest Services Officer plays a pivotal role in ensuring the seamless operation of the Reception within the Hotel Residence Division at Grand Hyatt.Key QualificationsHold a relevant degree or diploma in Hospitality or Tourism management.Minimum 2 years of work experience in hotel residence operations, with a strong focus on customer service,...

  • Reception Team Associate

    1 month ago

    Dubai, Dubai, United Arab Emirates IBIS Full time

    Role Overview We are seeking a positive and engaging Reception Team Member to support our Front Office team at Ibis London Wembley. If you enjoy meeting new faces and providing exceptional service, this could be the perfect opportunity for you. Key Responsibilities Welcome guests and provide a professional, friendly, and engaging service. Contribute to...

  • Reception Team Member

    4 weeks ago

    Dubai, Dubai, United Arab Emirates IBIS Full time

    Join Our Team as a Multi-Skilled Team MemberWe are seeking a highly motivated and flexible individual to join our team as a Multi-Skilled Team Member at Ibis Bristol Centre. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide warm and welcoming...

  • Butler - Guest Relations Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Job SummaryWe are seeking a highly skilled Butler to join our team at Jumeirah. As a Butler, you will be responsible for maintaining the highest standards of service and ensuring that our guests receive exceptional hospitality.Key ResponsibilitiesOperational Excellence: Maintain the operation and cleanliness of the pantry and reception desk, ensuring each...

  • Butler - Guest Relations Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Job SummaryWe are seeking a highly skilled Butler to join our team at Jumeirah. As a Butler, you will be responsible for maintaining the highest standards of service and ensuring that our guests receive exceptional hospitality.Key ResponsibilitiesOperational Excellence: Maintain the operation and cleanliness of the pantry and reception desk, ensuring each...

  • Guest Services Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Job Title: Guest Services ExecutiveWe are seeking a highly skilled and experienced Guest Services Executive to join our team at JUMEIRAH. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and members.Key Responsibilities:Guest Service Delivery: Ensure that all guests and members receive a...

  • Guest Relations Supervisor

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Description:As a Guest Relations Supervisor at Anantara Dubai Palm Jumeirah Resort & Spa, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and maintaining the highest levels of customer satisfaction.Key Responsibilities:Manage the Guest Relations function, ensuring prompt and...

  • Arabic Reservations Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Arabic Reservations Specialist to join our team at Premier Inn Hotels LLC. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling reservations and cancellations, and ensuring a seamless check-in and check-out...

  • Arabic Reservations Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time

    Job Description:Are you a customer-focused individual with excellent communication skills? Do you have a passion for providing exceptional service to guests? Premier Inn Hotels LLC is seeking a highly motivated and detail-oriented Arabic Reservations Specialist to join our team.Main Responsibilities:Guest Services: Greet and welcome guests, visitors, and...

  • Hostess Guest Relation Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time

    Job SummaryWe are seeking a skilled and friendly Hostess to join our team at Black Pearl Consult. As the first point of contact for our guests, you will be responsible for ensuring a positive and smooth customer experience from the moment they walk in.Key ResponsibilitiesGreet guests upon arrival and provide a warm welcome.Manage reservations, seating...

  • Guest Relations Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Roles and ResponsibilitiesAn exciting opportunity has arisen for a Seasonal Guest Relations Executive - Food & Beverage Service in Jumeirah Al Naseem. The main duties and responsibilities of this role are:Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.Meet all...

  • Guest Services Coordinator

    2 weeks ago

    Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Roles and ResponsibilitiesWe are seeking a skilled Guest Services Specialist to join our team at Jumeirah Beach Hotel. The ideal candidate will be responsible for providing exceptional customer service, handling guest requests, and ensuring a smooth stay for our guests.Respond to incoming calls in a warm and friendly tone, providing accurate information and...

  • Guest Relations Supervisor

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key...

  • Guest Relations Supervisor

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Guest...

  • Front Desk Guest Relations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job Summary:The Front Desk Guest Relations Manager is responsible for ensuring seamless service to our guests. This includes blocking VIP and RA rooms, managing special requests, and maintaining a balanced inventory of rooms.Key Responsibilities:Block all VIP and RA rooms 7 days in advance based on Raffles standards.Manage special requests and long-stay...

Guest Reception Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Accor Full time
Position Overview

The Guest Reception Specialist plays a crucial role in ensuring a seamless dining experience for our patrons. This position involves managing reservations and providing exceptional customer service to enhance guest satisfaction.

Key Responsibilities
  • Monitor the reservation system and guest information for upcoming meal services.
  • Inform management of significant group bookings or special requests, including VIP arrangements.
  • Equitably distribute reservations among servers, ensuring they are informed of any special occasions or unique requests.
  • Allocate reservations according to the established floor plan.
  • Answer phone calls promptly and courteously, maintaining a friendly and informative demeanor.
  • Ensure the phone is answered within three rings.
  • Provide accurate information to customers regarding inquiries, demonstrating a thorough understanding of the menu and offerings.
  • Possess comprehensive knowledge of all food and beverage options, including ingredients, preparation methods, and pricing.
  • Assist servers and runners as needed, understanding their roles within the establishment.
  • Maintain awareness of general information about the local area.
  • Adhere to all hotel policies and procedures.
  • Perform additional duties as assigned.
Qualifications
  • Exceptional communication skills in English, both written and verbal.
  • Prior experience in customer service is essential.
  • Experience in a hotel setting is not mandatory; candidates with restaurant experience are encouraged to apply.
  • Strong organizational and communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • High energy level and professionalism at all times.
  • Impeccable personal presentation and grooming standards.