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Front Desk Coordinator
2 months ago
About the Role
At Heart To Heart, we are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service to our patients and visitors.
Key Responsibilities
- Welcoming and Greeting - Greet patients and visitors in a friendly and professional manner, answering any inquiries and providing assistance as needed.
- Scheduling and Coordination - Schedule appointments and maintain a calendar of upcoming events, ensuring timely and efficient use of our resources.
- Administrative Support - Assist patients with completing necessary forms and documentation, maintaining accurate and up-to-date records.
- Reception Area Maintenance - Ensure the reception area remains clean, organized, and welcoming to our patients and visitors.
- Financial Transactions - Process billing and payments, utilizing medical software to manage our financial operations.
- Confidentiality and Discretion - Maintain the confidentiality of patient information at all times, adhering to our organization's strict confidentiality policies.
- Interdepartmental Collaboration - Liaise with other medical departments in a professional and discreet manner, ensuring seamless communication and coordination.
