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Customer Service Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and professional Receptionist and Telephone Operator to join our team at Rayhaan Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling incoming calls, and ensuring a smooth and efficient service delivery.

Key Responsibilities
  • Guest Communication: Receive and respond to guest calls in a professional and friendly manner, maintaining effective communication with all related departments to ensure seamless service delivery.
  • Query Handling: Handle every guest query in a polite and courteous manner, exceeding guest expectations and ensuring a positive experience.
  • Guest Greeting: Ensure guests are greeted by name upon calling, adhering to the Rotana Standard.
  • Knowledge and Awareness: Maintain an up-to-date knowledge of the hotel and local services, as well as an awareness of guest profiles through the Opera guest profile system.
  • Call Handling: Complete management's long-distance call vouchers and record them on the traffic sheet, maintain the guest wake-up call sheet, and deliver calls accordingly on time and to the established standard.
  • Switchboard Operation: Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  • Message Taking: Take messages for guests and management as per the required standard.
Requirements
  • Education and Qualifications: You should ideally have a diploma/degree in the hospitality field with similar previous work experiences.
  • Communication Skills: Excellent written and verbal English communication skills, along with strong voice modulation abilities, are essentials.
  • Computer Literacy: Computer literate and previous experiences with Opera are an advantage.