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Customer Service Agent with Dental Background
2 months ago
Dr. Safi Group is seeking a skilled Arabic Call Center Agent with experience in a Dental Center to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and ensuring their needs are met.
Key Responsibilities- Complaint Handling: Receive and document patient complaints in a thorough and accurate manner, ensuring all relevant details are recorded.
- Investigation and Resolution: Conduct a comprehensive investigation of patient complaints by gathering necessary information from various sources, including medical records and statements from healthcare providers and staff.
To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should also have a strong understanding of customer service principles and be able to provide a high level of service to our patients.
