Operations Support Specialist

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Kone AB Full time
Role Overview

The Service Support Administration position at Kone AB is crucial for maintaining operational excellence within our teams. This role involves various responsibilities aimed at ensuring compliance and efficiency.

Key Responsibilities
  • Compliance Management: Ensure adherence to company policies across all teams.
  • Budget Oversight: Manage team operations within the allocated budget to optimize resources.
  • Process Adherence: Guarantee that all processes are executed according to established global standards.
  • System Knowledge: Stay informed about the teams' systems and updates to enhance operational effectiveness.
  • Crisis Preparedness: Develop and maintain emergency and contingency recovery plans, conducting regular drills to ensure readiness.
  • Implementation of Tools: Oversee the introduction and proper functioning of new tools, processes, and systems.
  • KPI Achievement: Meet key performance indicators, such as resolving queries within 24 hours and managing backlogs efficiently.

This role is essential for driving the operational success of Kone AB, ensuring that our teams are equipped to meet challenges and deliver exceptional service.



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