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Experience and Solutions Head

1 week ago

Sharjah, Sharjah, United Arab Emirates Talent Higher Full time
Talent Higher - A Great Place to Work

We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

About This Opportunity:

This is an exciting opportunity to join our team as a Customer Experience Manager and contribute to our mission of delivering exceptional customer service.

Main Responsibilities:
  1. Lead the Customer Service Team: Oversee the daily activities of the customer service team, ensuring timely issue resolution and excellent customer service.
  2. Develop Strategic Plans: Create yearly strategic plans to improve customer service operations, enhance customer satisfaction, and meet business objectives.
  3. Manage Budget: Effectively allocate resources to manage the customer service department budget.
  4. Develop Policies: Develop and manage service procedures, policies, and standards to maintain high-quality customer service.