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Customer Service Representative

1 month ago


Sharjah, Sharjah, United Arab Emirates Air Arabia Full time
Job Description

We are seeking a highly skilled Call Center Agent to join our team at Air Arabia. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities:
  1. Customer Enquiries and Complaints: Respond to customer inquiries, requests, and complaints in a timely and effective manner, ensuring a positive experience for our customers.
  2. Product and Service Information: Provide accurate information about our company's products and services, including travel bookings, modifications, and cancellations.
  3. Problem Resolution: Identify and prioritize customer complaints, providing immediate solutions and escalating complex issues to concerned parties as needed.
  4. Communication and Collaboration: Work closely with other departments to resolve customer issues and ensure seamless communication throughout the customer journey.

Requirements: To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.