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Customer Service Coordinator

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Cinemacity Full time

Cinemacity is seeking a dedicated Guest Relations Officer to enhance our customer service experience.


Key Responsibilities:
  • Welcome Visitors: Greet guests and clients both in person and over the phone, ensuring a warm and professional atmosphere.
  • Appointment Management: Schedule appointments efficiently while maintaining accurate records.
  • Patient Support: Assist in keeping appointments on track by notifying relevant personnel of arrivals.
  • Information Management: Ensure treatment information is readily available by organizing and retrieving patient files.
  • Account Maintenance: Manage patient accounts by collecting and updating personal and financial information.
  • Revenue Tracking: Record and update financial details, including patient charges and credit management.
  • Inventory Control: Oversee office supplies and equipment, ensuring adequate stock and timely orders.
  • Confidentiality Assurance: Uphold patient privacy by safeguarding medical and financial information.
  • Operational Compliance: Follow established policies and procedures, reporting any issues as necessary.
  • Team Collaboration: Contribute to team objectives by achieving related results.
  • Patient Interaction: Escort patients to examination rooms, gather vital signs, and document all relevant information.
  • Preparation for Appointments: Ensure all necessary reports and information are available in patient records prior to their visit.
  • Room Readiness: Prepare examination rooms for patient visits and assist healthcare professionals as needed.
  • Sanitation Practices: Maintain cleanliness and safety in treatment areas by adhering to established protocols.
  • Supply Management: Keep examination rooms stocked with necessary medical supplies and manage sterilization processes.

*Cinemacity reserves the right to modify duties as necessary.*


Qualifications:

Minimum of 2 years of experience in a medical office environment.