Guest Relations Expert

6 days ago


Dubai, Dubai, United Arab Emirates Four Seasons Hotels And Resorts Full time
Company Overview

Four Seasons Hotels And Resorts is a world-renowned hospitality company dedicated to delivering exceptional guest experiences. Our commitment to excellence has earned us a reputation as one of the most prestigious luxury hotel brands globally.

Job Responsibilities
  1. Guest Services: Provide accurate information to guests; fulfill all reasonable guest requests or requirements; anticipate guests' needs to exceed their expectations.
  2. Team Supervision: Supervise the Concierge, Guest Services, and Guest Experience teams to ensure efficient arrival and departure processes, accurate handling of luggage, and prompt follow-up on guest requests.
  3. Communication: Maintain open communication channels with the Assistant Director of Rooms, Front Office Manager, and senior management regarding any guest problems or complaints and actions taken.
  4. Operations: Cover Duty Manager shifts in absence to maintain operational continuity; assist in the reconciliation of charges originating from the Concierge Desk.


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