Current jobs related to Guest Services Agent - Dubai, Dubai - Anantara Hotels & Resorts

  • Guest Services Agent

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Avani Hotels and Resorts Full time

    Guest Services Agent (Preferably Russian and Arabic Speakers) Full-time Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and...

  • Guest Services Agent

    5 days ago

    Dubai, Dubai, United Arab Emirates Avani Hotels and Resorts Full time

    Guest Services Agent (Female Russian Speakers) Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and privacy,...

  • Guest Services Agent

    15 hours ago

    Dubai, Dubai, United Arab Emirates Oaks Hotels Full time

    The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He / she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider,...

  • Guest Services Agent

    2 days ago

    Dubai, Dubai, United Arab Emirates Oaks Hotels Full time

    The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He / she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider,...

  • Guest Services Agent

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    The Guest Service Agent is a keyrepresentative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to ourguests.  He/she must have a friendly outgoing personalityand genuinely interested in meeting and serving new guests from allover the world.  The position necessitates being aninformation provider...

  • Guest Services Agent

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Minor Hotels Full time

    Guest Services Agent (Preferably Russian and Arabic Speakers) Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service,...

  • Guest Service Agent

    2 days ago

    Dubai, Dubai, United Arab Emirates NH Collection Dubai The Palm Full time

    Job DescriptionThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest enquiries,...

  • Guest Service Agent

    2 days ago

    Dubai, Dubai, United Arab Emirates NH Collection Dubai The Palm Full time

    Job DescriptionThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest enquiries,...

  • Guest Service Agent

    2 days ago

    Dubai, Dubai, United Arab Emirates Anantara Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    As a Guest Relations Agent you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining...

  • Guest Services Agent

    6 days ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    Company DescriptionContemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.Business or leisure? It's up...

  • Guest Services Agent

    4 days ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    Company DescriptionContemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.Business or leisure? It's up...

  • Guest Services Agent

    3 days ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish. Business or leisure?...

  • Guest Service Center Agent

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    The Guest Service Center Agent is a keyrepresentative of our hotel and the Anantara brand. He or shecreates one of the most powerful first impressions to our guests.Anantara Guest Service Center Agents all have a friendly andoutgoing personality and are genuinely interested in meeting andserving new guests from all over the world. The positionnecessitates...

  • Guest Services Agent

    5 days ago

    Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    About Us:Combuzz HR Solutions is a leading provider of HR solutions, dedicated to delivering exceptional services to our clients. We're passionate about helping businesses succeed, and we're committed to building long-term relationships with our clients and employees alike.Job Description:The Reservation Agent will work closely with our team to ensure...

  • Guest Service Agent

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall. Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is...

  • Guest Service Agent

    3 days ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall. Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property...

  • Guest Service Agent

    21 hours ago

    Dubai, Dubai, United Arab Emirates IBIS STYLES Full time

    First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with...

  • Guest Service Agent

    2 days ago

    Dubai, Dubai, United Arab Emirates ADAGIO Full time

    First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guests with...

  • Guest Service Agent

    3 days ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    Our TeamWe are a dynamic and fast-paced team at Minor International, and we are seeking an experienced Reservations Agent to join us. As a key member of our Front Office staff, you will be responsible for managing hotel reservations, ensuring that all guest needs are met, and providing exceptional customer service.Responsibilities:Coordinating with other...

Guest Services Agent

1 week ago

Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills; fluency in English is required
  • Be able to work shifts, weekends and public holidays
  • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

  • Essential Skills and Attributes

    1. Communication Skills

  • Strong verbal and written communication to interact effectively with guests and colleagues.
  • Ability to explain hotel services, policies, and amenities clearly to guests.
  • Listening attentively to guest concerns and requests to provide appropriate solutions.

  • 2. Customer Service Excellence

  • Ensuring all guests feel welcomed, valued, and cared for throughout their stay.
  • Providing personalized service by anticipating guest needs and exceeding expectations.
  • Handling complaints and resolving issues promptly and professionally.

  • 3. Problem-Solving

  • Addressing guest complaints or concerns with a calm and solution-oriented approach.
  • Finding quick, effective solutions for various guest requests, such as room changes, amenities, or special accommodations.

  • 4. Multitasking Ability

  • Handling multiple guest inquiries, reservations, and tasks at once, especially during busy times.
  • Prioritizing tasks efficiently to meet the needs of all guests.

  • 5. Attention to Detail

  • Ensuring accurate guest check-in/check-out processes, room assignments, and special requests.
  • Monitoring guest preferences and needs, keeping accurate records in the system.

  • 6. Organizational Skills

  • Managing guest information, ensuring timely check-ins, check-outs, and reservations.
  • Coordinating services like transportation, room service, or special arrangements.

  • 7. Computer and System Proficiency

  • Using property management systems (e.g., Opera, RMS, or similar software) to check in/check out guests, update information, and manage bookings.
  • Handling reservations, billing, and guest records accurately in the system.

  • 8. Conflict Resolution

  • Handling difficult situations, such as overbookings or guest dissatisfaction, with diplomacy and professionalism.
  • Ensuring guest concerns are resolved in a manner that maintains their loyalty and satisfaction.

  • 9. Teamwork and Collaboration

  • Coordinating with housekeeping, maintenance, and other departments to ensure seamless guest services.
  • Communicating guest preferences or requests to other team members for follow-up actions.

  • 10. Time Management

  • Managing check-ins and check-outs efficiently, minimizing wait times for guests.
  • Organizing daily tasks and ensuring guests receive timely responses to their inquiries.
Desired candidate profile

1. Guest Check-In and Check-Out:

  • Welcoming guests upon arrival, verifying reservations, and checking them in efficiently.
  • Processing guest check-outs, ensuring all billing information is accurate, and handling payments.

2. Guest Inquiries and Requests:

  • Addressing questions about hotel services, amenities, or local attractions.
  • Fulfilling special requests, such as arranging transportation, booking tours, or providing extra amenities.

3. Handling Complaints and Issues:

  • Responding to guest complaints or concerns and resolving them quickly and effectively.
  • Offering solutions such as room changes, service adjustments, or compensation when necessary.

4. Providing Information:

  • Offering information about the hotel's facilities, restaurant hours, events, and nearby attractions.
  • Assisting guests with directions, making reservations at local restaurants, or suggesting activities.

5. Coordination with Other Departments:

  • Communicating guest requests and issues to relevant departments, such as housekeeping or maintenance.
  • Ensuring that rooms are prepared to meet guest needs and are cleaned to high standards.

6. Billing and Payment Handling:

  • Processing guest payments for services rendered, such as room charges or additional services.
  • Ensuring that invoices are correct and providing receipts as needed.

7. Maintaining Guest Records:

  • Updating guest profiles with preferences, special requests, or important notes for future visits.
  • Ensuring all guest information is kept confidential and secure.

8. Upselling Hotel Services:

  • Promoting additional services such as room upgrades, dining options, or spa treatments to enhance the guest experience.
  • Encouraging guests to return or participate in loyalty programs.

9. Handling Emergency Situations:

  • Managing emergencies, such as fire alarms, medical issues, or security concerns, while keeping guests informed and calm.
  • Following safety procedures and coordinating with security or medical staff when needed.

Workplace Scenarios

  • Busy Check-In Times: Managing guest arrivals during peak hours and ensuring quick, efficient service.
  • Guest Complaints: Handling dissatisfied guests or difficult situations with professionalism and care.
  • Special Requests: Coordinating with other departments to accommodate special requests like early check-ins, extra amenities, or dietary needs.