Multi Property Sales Director

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time
Job Summary

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Key Responsibilities
  • Supporting Developing & Executing Sales Strategies
    • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
    • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales.
    • Assists with the development and implementation of promotions, both internal and external.
  • Maximizing Revenue
    • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
    • Recommends booking goals for sales team members.
  • Managing Sales Activities
    • Monitors all day to day activities of direct reports.
    • Approves space release for catering to maximize revenue (Director of Sales, Group) in the absence of a Business Evaluation Manager.
    • Participates in sales calls with members of sales team to acquire new business and/or close on business.
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Analyzing & Reporting on Sales and Financial Data
    • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
    • Assists Revenue Management with completing accurate six period projections.
    • Reviews sales and catering guest satisfaction results to identify areas of improvement.
  • Ensuring Exceptional Customer Service
    • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
    • Empowers employees to provide excellent customer service.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
    • Executes and supports the company's Customer Service Standards and property's Brand Standards.
    • Participates in and practices daily service basics of the brand.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
    • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
  • Building Successful Relationships
    • Develops and manages relationships with key stakeholders, both internal and external.
    • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
    • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
    • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
  • Managing and Conducting Human Resource Activities
    • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
    • Utilizes all available on the job training tools for employees.

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