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Automotive Service Lead

7 days ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time
Service Management Role

The Technical Service Manager plays a critical role in ensuring the highest level of customer satisfaction by delivering exceptional service and support.

This involves leading and managing the service team to achieve performance targets and deliver outstanding customer service.

  • You will develop and implement service strategies, policies, and procedures to ensure consistent and high-quality service delivery.
  • Metric analysis is essential in identifying areas for improvement and implementing corrective actions.
  • Collaboration with other departments is vital to resolve customer issues and enhance service offerings.
  • Building strong relationships with key clients and stakeholders is crucial in understanding their needs and expectations.

Essential Requirements

  • Proven experience in a service management role, preferably in the automotive industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Proficiency in using service management software and tools.
  • Strong problem-solving and conflict resolution abilities.
  • Customer-focused mindset with a commitment to delivering exceptional service.