Automotive Services Director

3 days ago


Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time
Aftersales Performance Manager Job Description

We are driven by a customer-centric approach, constantly pushing boundaries on innovation, quality standards, and value-added service. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences.

The successful candidate will have expertise in optimizing Automotive Services and managing multiple priorities in a fast-paced environment. Additionally, experience in Omnichannel Customer Experience Mapping and CRM environment is highly desirable.

Required Skills and Qualifications:

  • BA degree in Mechanical, Electrical, or Automotive Engineering.
  • 8-12 years of experience in the Automotive Aftersales department.
  • Proven ability to develop, execute, and manage the entire service customer journey.
  • Familiarity with methodologies like Six Sigma, Agile, and Design Thinking.
  • Fluency in English.


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