Client Success Expert

5 days ago


Dubai, Dubai, United Arab Emirates IFS Full time

Role Overview

The Customer Success Manager will lead the customer-facing team, ensuring successful customer outcomes through effective program delivery and strategic relationship management. This role requires profound knowledge of the Global Customer Services Portfolio and operating processes.

Main Responsibilities:

  • Align Customer Journeys
  • Internal Catalyst for Improvements Initiatives
  • Senior-Level Customer Relationships
  • Delivery Priority Alignment
  • Customer Business Outcomes Realization
  • New Sales Opportunities
  • Primary Contact for Complaint Resolution
  • CSP Progress Measurement

Essential Qualifications:

  • Solution Expertise in Aerospace & Defense Sector
  • Ability to Lead through Influence and Trust
  • Fluency in English and Local Language
  • Passion for Creating Strong Customer Satisfaction
  • Technically Literate and Familiar with Customer Engagement Technologies
  • Excellent Communication and Relationship Management Skills


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