Client Success Expert
5 days ago
Role Overview
The Customer Success Manager will lead the customer-facing team, ensuring successful customer outcomes through effective program delivery and strategic relationship management. This role requires profound knowledge of the Global Customer Services Portfolio and operating processes.
Main Responsibilities:
- Align Customer Journeys
- Internal Catalyst for Improvements Initiatives
- Senior-Level Customer Relationships
- Delivery Priority Alignment
- Customer Business Outcomes Realization
- New Sales Opportunities
- Primary Contact for Complaint Resolution
- CSP Progress Measurement
Essential Qualifications:
- Solution Expertise in Aerospace & Defense Sector
- Ability to Lead through Influence and Trust
- Fluency in English and Local Language
- Passion for Creating Strong Customer Satisfaction
- Technically Literate and Familiar with Customer Engagement Technologies
- Excellent Communication and Relationship Management Skills
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