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Assistant Manager Club Millesime

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Job Description

**Key Responsibilities:**

  1. Oversee Club Millesime Operations: Ensure seamless execution of hotel standards and procedures, guaranteeing exceptional guest experiences.
  2. Maintain High Standards of Cleanliness: Foster a culture of cleanliness and maintenance among ambassadors, upholding the highest levels of quality.
  3. Optimize Stock Levels: Monitor and manage inventory to ensure smooth operations, preparing requisitions as needed.
  4. Adhere to Sofitel Telephone Etiquette: Uphold professional standards in communication, reflecting positively on the hotel's reputation.
  5. Ensure Lounge Coverage: Provide adequate supervision and support to ensure a seamless guest experience.
  6. Supervise Breakfast Service: Take charge of breakfast service when the Lounge Supervisor is absent, guaranteeing a high level of service.
  7. Engage with Guests: Foster a welcoming atmosphere, socializing with guests and playing a key role in public relations.
  8. Deliver Exceptional Guest Service: Ensure all Club Millesime guests receive personalized attention, exceeding their expectations.
  9. Personalized Guest Greeting: Greet and escort guests, providing a warm and personalized welcome.
  10. Respect Guest Confidentiality: Maintain the confidentiality of guest information, upholding the highest standards of discretion.
  11. Represent Management: Act as a representative of the Management team, addressing guest complaints and resolving issues in a professional manner.
  12. Manage Guest Complaints: Resolve guest complaints efficiently, ensuring guest satisfaction and recording incidents.
  13. Monitor Guest Feedback: Stay informed about guest comments and complaints, reporting them to the relevant authorities.
  14. VIP Guest Experience: Collect and update VIP guest profile details, ensuring a tailored experience and coordinating with airport representatives and limousine drivers.
  15. Senior Management Briefing: Keep Senior Management informed about VIP arrivals, ensuring seamless coordination and exceptional guest experiences.