Head of Growth

1 month ago

Dubai, Dubai, United Arab Emirates Taptap Send Full time
Our Mission
We aim to diminish inequality by facilitating financial transactions for immigrants, aspiring to be the foremost cross-border financial technology provider for developing regions.

The Team
-> Established by alumni of Harvard and experienced entrepreneurs who have previously launched successful ventures.
-> Composed of high achievers from diverse and prestigious organizations, we prioritize agility and hire individuals who thrive in dynamic environments.
-> Our work is driven by purpose and informed by our core values, which guide our actions and decisions.
-> Our team is as diverse as our mission, speaking over 30 languages and representing 25 different nations.

About Us
Taptap Send is supported by leading venture capitalists and is rapidly expanding, offering a unique opportunity for those seeking both impact and a vibrant startup atmosphere. Our inception in 2019 coincided with a significant transformation in global finance, shifting from traditional banking to mobile solutions. This change has been particularly impactful in emerging markets, where many individuals previously lacked access to digital financial services. Taptap Send enables immigrants to transfer funds home instantly and without fees*, allowing them to save money in the process. With a formal market potential exceeding $700 billion, we have substantial opportunities to enhance savings for our users.

*Fees may apply for transfers on fixed exchange rate corridors.

Our Investors
Our investors include prominent names in the venture capital space, ensuring a robust foundation for our growth.

The Role

As the Country Director for the Philippines, you will be responsible for spearheading Taptap Send's expansion among the diaspora in key remittance markets, initially focusing on the US and Canada.

You will oversee all facets of growth in these regions, including strategies for customer acquisition and retention, pricing models, user research, product excellence, customer satisfaction, and team development. Your mindset will be one of ownership, with a keen focus on enhancing the experience for individual users while also refining scalable growth strategies and processes.

You will hold P&L accountability, ensuring that growth and profitability targets for the Philippines are met. Your goal will be to position Taptap Send as the premier service for remittances to the Philippines, while representing the country both internally and externally. Reporting directly to the Regional Director for Asia, you will build and lead a team of growth managers in sending markets, offering a chance to join a high-growth startup and positively impact the communities we serve.

Responsibilities
  • Develop a comprehensive vision, strategy, and execution plan for the Philippines and all sending markets.
  • Lead the local team to implement plans within collaboratively established timelines.
  • Manage all aspects of growth across sending countries, including customer acquisition and retention strategies, pricing, user research, product quality, customer experience, and team development.
  • Provide regular updates to the executive leadership team on progress, insights, and requirements, utilizing a data-driven approach.
  • Innovate to unlock growth, enhance profitability, and elevate brand visibility.
  • Recruit, motivate, and retain top-tier, diverse talent.
  • Collaborate closely with internal and external stakeholders across various departments.
  • Establish trust-based relationships with diaspora communities and commercial partners to enhance brand recognition and drive growth.
  • Analyze and interpret growth, operational, and financial metrics to refine execution.
  • Recommend enhancements to product experience based on market and customer insights.

Requirements
  • Preference for candidates based in the UAE.
  • Willingness to travel internationally as needed to engage with customers, partners, and team members.
  • Extensive knowledge and connections within the Philippines diaspora.
  • Advanced skills in stakeholder management.
  • Experience in building, developing, and leading teams.
  • Strong analytical abilities with a focus on data-driven decision-making; familiarity with data analysis tools is advantageous.
  • 7 to 15 years of experience in fast-paced, high-growth environments such as startups, operations, consulting, or finance.
  • A proactive ownership mindset, dedicated to enhancing user experiences and optimizing growth strategies.
  • Bachelor's or advanced degree.
  • Fluency in English and Tagalog; proficiency in additional languages is a plus.

Additionally, you are:
  • Execution-oriented, capable of prioritizing and implementing ideas effectively.
  • Customer-focused, enjoying meaningful interactions with diverse individuals.
  • Mission-driven, passionate about supporting immigrant communities and promoting financial inclusion.
  • Flexible, willing to adjust working hours to meet goals, including evening and weekend commitments.
  • Organized, employing a systematic approach to manage tasks in a dynamic startup environment.
  • Driven, thriving in fast-paced, target-oriented settings.
Taptap Values

Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun

Taptap Send is an equal opportunity employer committed to fostering an inclusive and diverse workforce. All employment decisions are made based on qualifications, experience, and business needs. We strongly encourage applications from individuals belonging to underrepresented communities.

If you require reasonable adjustments during the recruitment process, please inform us, and we will accommodate your needs.

Note: We acknowledge that imposter syndrome is real; candidates who do not meet every requirement are still encouraged to apply.

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