Customer Reservations Specialist

1 month ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time
Position Overview

As a Customer Reservations Specialist at Marriott International, Inc, you will play a vital role in enhancing our guests' travel experiences. Your primary responsibilities will include:

  • Guiding Customers: Assisting and advising clients who are exploring various travel options tailored to their preferences.
  • Reservation Management: Making bookings for clients based on their specific needs and financial considerations.
  • Availability Checks: Verifying the availability of accommodations or transportation for clients on their preferred travel dates.
  • Itinerary Planning: Aiding in the creation of travel itineraries by recommending local attractions and points of interest.
  • Payment Processing: Handling payments and dispatching confirmation details to clients promptly.
  • Issue Resolution: Addressing any complications that may arise with bookings or reservations efficiently.
  • Service Promotion: Actively selling and promoting our reservation services to potential clients.
  • Customer Inquiries: Responding to any questions clients may have regarding the reservation process.
  • Up-selling Opportunities: Informing clients about additional services or special packages, such as tour tickets, travel insurance, or upgraded accommodations.
  • Support for Changes: Providing assistance to clients who may need to modify or cancel their reservations.

Your expertise and dedication will contribute significantly to our mission of delivering exceptional service and memorable experiences for our guests.



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