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User Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Google Full time

Job Summary

We are seeking a highly skilled User Support Specialist to join our team at Google. As a key member of our operations team, you will be responsible for managing vendor and extended workforce providers, identifying process issues, and creating solutions to drive change.

Key Responsibilities

  • Vendor Management: Manage relationships with vendors and extended workforce providers to ensure seamless delivery of services.
  • Process Improvement: Identify areas for improvement in processes and create solutions to drive change, working closely with cross-functional teams.
  • Benefits Administration: Provide support for Benefits programs and administration, ensuring compliance and efficiency.
  • Operational Excellence: Deliver services and process improvements with a strong operational mindset, focusing on efficiency and effectiveness.
  • Communication and Collaboration: Develop and maintain excellent communication and people management skills, working effectively with stakeholders and teams.
  • Program and Project Management: Demonstrate excellent program and project management capability, driving projects forward and achieving goals.

Requirements

  • Experience: Proven experience in managing vendor and extended workforce providers, identifying process issues, and creating solutions.
  • Skills: Excellent communication and people management skills, with the ability to deliver services and process improvements with a strong operational mindset.
  • Education: Bachelor's degree in a relevant field, such as business administration or operations management.