Arabic Speaking Customer Service Representative

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Consult Full time
About the Role

Black Pearl Consult is seeking a highly skilled Arabic Speaking Customer Service Representative to join our team in the healthcare industry. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and patients, ensuring a positive experience for all.

Key Responsibilities
  • Assist clients and patients with inquiries and provide accurate information.
  • Maintain and update patient records and other relevant documentation.
  • Collaborate with other team members to ensure smooth operations.
  • Handle and resolve complaints in a professional manner.
  • Uphold high standards of customer service and confidentiality.
Requirements
  • Language Skills: Fluency in Arabic and English is required. Knowledge of Hindi/Urdu is an added advantage.
  • Education: Minimum of a High School diploma.
  • Experience: Previous experience in healthcare facilities is preferred but not mandatory.
  • Positions Available: We offer junior to senior level positions depending on experience.
  • Willingness to work anywhere in Abu Dhabi and the Northern Emirates.
Ideal Candidate

The ideal candidate will have a Bachelor's degree in Communication, Public Relations, Journalism, Marketing, Technical/Professional writing, or a related field. A Master's degree is preferred. The candidate must have over 10 years of experience in a senior communications role, with healthcare experience preferred. The candidate must be highly proficient in written and spoken English, particularly as related to the requirements of Journalism. The candidate must be perceptive in handling matters of a confidential nature and have a good knowledge of Saudi press regulations and local sensitivities to avoid controversy and offensiveness. The candidate must be willing to travel as per the demands of the work.



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